Frequently Asked Questions
How do I make an appointment?
Please call our office at 440-808-1212. Please be prepared to share your full name, Social Security number, and birth date with our Schedulers.
When should I arrive for my appointment?
We ask that new patients come to the office 15 minutes before their scheduled appointment to complete registration. We ask the patients coming for procedures to arrive 30 minutes prior to their scheduled time.
What should I bring to my appointment?
All patients are asked to bring their insurance card, driver’s license (for identity purposes) and co-payment. If you have had tests performed that will be helpful in your treatment, please advise your doctor’s office to forward them to us or you may bring a copy with you to your appointment.
When should I cancel my appointment?
If you are unable to keep your appointment, please notify our office at 440-80-1212 as soon as possible, and we will be happy to reschedule. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee.
How do I get my prescription filled?
We request that you contact your pharmacy for prescription refills. If you have no refills remaining, please call our office at 440-808-1212. If you have not been seen in more than a year, you may be required to come into the office for an appointment. If your insurance company requires pre-authorization for your prescription, it will take 1 week to complete the documentation they require.
Why do you require annual visits to the physician for prescription refills?
We require that patients be seen by their physician or mid-level provider once a year for any prescription refills. We need to re-evaluate your health status. We may also determine if there is a new medication that would better suit your needs.
Do you bill my insurance?
Yes, we bill your insurance within a few days of providing the service to you.
How much will I owe?
Our billing department will determine your part of the cost after they receive payment from your insurance company. You can call your insurance company to ask them to explain your benefit program.
Why do I need a referral?
Various insurance programs require referrals for visits to the specialist and for diagnostic tests. Please check with your insurance company to determine the need for a referral.
Why am I getting 3 bills for my procedure?
Four groups are involved in your endoscopy care:
- North Shore Gastroenterology, Inc
- This bill is for the physician’s services and for any pathology done on any biopsies
- North Shore Anesthesia
- This bill is for the Certified Registered Nurse Anesthetist who administered sedation for your procedure.
- North Shore Endoscopy Center
- This is the charge for use of the facility or location where the procedure was performed.
How long does it take to get my lab results back?
It takes 10 – 14 days to receive the lab results back from the lab and for the physician to review them.
HOURS OF SERVICE
What happens if I need a physician after working hours?
A member of our physician group is on-call 24 hours per day. Please call our office and our answering service will take your information and contact the physician to return your call.
What happens if it is an emergency?
In an emergency situation, please call 911 or go directly to the nearest hospital.
How long does the procedure take?
Please allow 1 1/2 hours for a colonoscopy or EGD. If you are having both procedures, it will take about 2 hours. Capsule endoscopy requires 2 visits and takes about 30 minutes each.
Why can’t I take a taxi home from my procedure?
Patients who have had endoscopy procedures are recovering from anesthesia and are asked not to drive and not to make any major decisions. The patient is required to be accompanied by a responsible adult. A taxi driver cannot be relied upon to accompany the patient to the home and make sure the patient arrives safely.
What if I have questions about my preparation for my procedure?
Your physician’s secretary will help you with any questions about your prep. Please refer to the information given to you when your procedure was scheduled or call the secretary. In addition, our web site has information prepared by physicians under GI procedures and services.
How to I access the patient log in?
Please call the office and inform your physician’s secretary you would like to sign up for the patient log in. You will be sent and e-mail and an access number along with directions for signing in. You can use the patient portal for making appointments, viewing and updating your health information and requesting RX refills.
If you already have your login information just click here.